Insurance Claims Register

Mandatum Life Insurance Company Limited (Mandatum Life) (Business ID 0641130-2)
Bulevardi 56
00120 Helsinki

Contact information for the data protection officer

Mandatum Life data protection officer contact is following:
Mandatum Life Insurance Company Ltd.
Data Protection Officer Vesa Tupala
P.O. Box 627

In Baltics you can contact Mandatum Life’s customer service in each country with regard to data protection issues.

Mandatum Life, Customer Service
Viru väljak 2, Tallinntel. +372 6 812 300

Kronvalda bulvāris 3 – 3, Rīga, LV-1010
LV tel. +371 67503333

Saltoniškių g. 2, Vilnius LT-08126
LT +370 5 210 9390 Vilniuje

Purpose and legal basis for the processing of personal data

The purpose of the processing of personal data is claims processing based on Mandatum Life’s insurance contracts.

The legal basis for the processing of personal data is the implementation of the agreement between Mandatum Life and the customer and the fulfilment of the legal obligation of Mandatum Life.

Categories of data subjects

  • Mandatum Life’s insurance contract policyholders, the insured and insurance benefit recipients.

Disclosure of data

We may disclose personal data to authorities and other parties referred to law regulating insurance activities or other regulations, mainly to the following:

  • Authorities
    • Personal data may be disclosed to authorities, for example, the tax authorities and enforcement offices, when required by law.
  • Other insurance companies
    • Personal data may be disclosed to another insurance company in reinsurance situations.
  • The Estonian insurance companies high risk persons register

 Transfer of personal data outside the European Union or the European Economic Area

We primarily process data within the EU and the EEA. If data is transferred outside the EU and the EEA (for example, in such a way that the data is processed or stored on servers located in these countries) to countries for which the European Commission has not issued a decision of adequacy of data protection, we will take care of the data protection, for example, by utilising standard contractual clauses approved by the European Commission. Sensitive data is not transferred outside the EU and the EEA. Transferred data is processed only on behalf of Mandatum Life.

Retention period for personal data

The customer’s data is retained for 13 years after the end of the most recent contract or payment of the most recent out payment. Data related to taxation and reporting obligations (incl. obligations resulting from international FATCA/CRS agreements) are stored for 10 years after the end of each tax year.

Categories of personal data

We process personal data only to the extent necessary and as required by law. The data we process depends on what person or customer category you belong to.

  • Data related to insurance claims applications
    • For example, information provided in the insurance claims application and supporting documents.
  • Data related to the insurance claims decision
    • For example, the insurance claims decision, amount of insurance benefit, data related to the payment, health and tax data.

Rights of the data subjects

You have the right to access your personal data processed by Mandatum Life, the right to rectify the data and, when the conditions are fulfilled, the right to erase the data, the right to restrict or object to the processing of personal data, as well as the right to transfer the data elsewhere and the right to make a complaint to the appeal body. To learn more about your rights and how to use them, please see Mandatum Life’s privacy policy.